FAQ

Find answers to frequently asked questions about Naomi Hair Co extensions, processing times, shipping, pickup, custom coloring, returns, exchanges, hair care and more.

Frequently asked questions

Can I return my hair extensions?

Due to the nature of hair extensions and for hygiene purposes, certain purchases may be final sale. Please review our full Refund/Return Policy before ordering.

Can customized or colored hair be returned?

No. Extensions that have been custom colored, altered, customized, installed, washed, cut, chemically processed, or otherwise modified are final sale and are not eligible for return or exchange.

IMPORTANT ORDER INFORMATION

Please allow 1–2 BUSINESS DAYS for order processing. Processing time and shipping time are NOT the same.

Business days are Monday–Friday and exclude weekends and holidays.

Selecting overnight, express, or expedited shipping does not eliminate the 1–2 business day processing period. Your selected shipping speed begins only after your order has been processed

For all questions, concerns, changes, or updates regarding an existing order, Naomi Hair Co only accepts communication through our official business contact methods:

Email: thenaomicollection@yahoo.com

Phone: (414) 551-6168

Social media is not an accepted form of communication for order inquiries. This includes Instagram, Facebook, TikTok, direct messages, comments, story replies, or messages sent to personal or business social media accounts.

Messages sent through social media regarding order status, shipping, changes, cancellations, pickup, custom coloring, or other order related concerns may not receive a response and will not be considered official notice to Naomi Hair Co.

To ensure your inquiry is properly documented and handled in a timely manner, please contact us only through the official email address or phone number listed on our website.

When contacting us about an existing order, please include your full name and order number so we can assist you as quickly as possible.

Do you offer shipping?

Yes. Shipping options and estimated delivery times are available during checkout. Shipping estimates begin after your order has completed its required processing time.

Do you offer local pickup?

Yes. Local pickup may be available for eligible orders. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Can I change from pickup to shipping?

In most cases, yes. Contact us with your order information and shipping address. Additional shipping charges may apply.

Is Naomi Hair Co responsible for lost or stolen packages?

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. Customers are responsible for entering a complete and accurate shipping address at checkout. Please contact us promptly if you experience an issue with your shipment.

Yes. All purchases made through Naomi Hair Co are final sale. Due to the nature of hair extensions, wigs, closures, frontals, custom-colored hair, and other beauty products, we do not accept returns, refunds, or exchanges once an order has been placed and processed.

Customers are responsible for reviewing all product details, lengths, textures, colors, quantities, and shipping information before completing checkout.

Custom-colored, altered, installed, washed, cut, chemically treated, or otherwise modified hair is strictly final sale and cannot be returned or exchanged under any circumstances.

If you believe you received an incorrect or defective item, please contact Naomi Hair Co as soon as possible after delivery so the issue can be reviewed.

How long does it take to process my order?

All Naomi Hair Co orders require 1–2 business days for processing before they are shipped or made available for pickup.

Business days are Monday through Friday and do not include Saturdays, Sundays, or major holidays.

Processing time is separate from shipping time. Please allow the full processing period before expecting tracking information or a pickup notification.

When does my processing time begin?

Your 1–2 business day processing period begins on the next business day after your order is successfully placed and payment has been confirmed.

Orders placed on weekends or holidays will begin processing on the next available business day.

Does shipping time include the 1–2 business day processing period?

No. Processing and shipping are two separate timeframes.

Your order will first require 1–2 business days to process. Once processing is complete and your package has been transferred to the shipping carrier, the shipping method selected at checkout begins.

For example, if you select overnight shipping, this does not mean your package will arrive the day after you place your order. Your order must first complete the 1–2 business day processing period, and then overnight shipping begins once the package is shipped.

Does overnight or expedited shipping make my order process faster?

No. Selecting expedited or overnight shipping only affects the delivery speed after your order has shipped. It does not eliminate or shorten Naomi Hair Co’s 1–2 business day processing period.

What are considered business days?

Business days are Monday–Friday only. Saturdays, Sundays, and major holidays are not included when calculating processing time.

For example, if you place an order on Friday, the processing period will generally begin on Monday, as long as Monday is not a holiday.

When will I receive tracking information?

Tracking information will be provided once your order has completed processing and has been prepared for shipment. Please allow the full 1–2 business day processing period before contacting us regarding tracking.

Tracking updates from the carrier may also take additional time to appear after your shipping label has been created.

What if I need my hair for an appointment, birthday, vacation, or special event?

We strongly recommend ordering ahead of time and allowing enough time for both processing and shipping.

Naomi Hair Co is not responsible for appointments, travel plans, birthdays, events, or installations scheduled before an order arrives. Carrier delivery dates may be estimates and can be affected by circumstances outside of our control.

Custom Coloring Orders

How long do custom-colored orders take?

Custom coloring requires approximately 4 business days for the coloring service, in addition to the applicable order processing and shipping time.

We may contact you by email or text to confirm your desired color, inspiration photos, color placement, or other details before completing your order.

Because custom coloring is performed specifically for you, all custom-colored extensions are final sale and cannot be returned or exchanged after coloring.

Where is your hair sourced from?

Naomi Hair Co sources our hair from trusted vendors in India, Vietnam, Cambodia, and Malaysia. Our collections are selected from regions known for producing high-quality raw and virgin human hair.

None of our hair is sourced from China.

Because each collection may come from a different region, the exact origin can vary depending on the texture and product selected. We encourage customers to review each product description for specific sourcing details.

Our focus is always on providing quality human hair with a natural look, feel, movement, and longevity when properly cared for

Shipping costs vary depending on the delivery method, destination, package weight, and order size. The available shipping options and estimated costs will be displayed at checkout.

Please note that orders shipping to New York and international destinations may require additional shipping charges that are not always accurately reflected by our website at checkout. If additional postage is required, Naomi Hair Co will contact you by email and send an invoice for the remaining shipping balance. The additional balance must be paid before the order can be shipped.

Need overnight shipping but forgot to select it at checkout?

No problem. If your order has not yet shipped, please contact us as soon as possible. We can update your shipping method to overnight delivery and send you an invoice for the additional shipping cost.

Please remember that upgrading to overnight shipping does not eliminate our 1–2 business day processing time. Overnight delivery begins after your order has completed processing and has been transferred to the shipping carrier.

For international orders, customers may also be responsible for any customs duties, import taxes, or other fees charged by their country, if applicable. These charges are separate from Naomi Hair Co’s shipping fees.

Do you offer custom coloring for extensions?

Yes. Custom coloring can be added to eligible Naomi Hair Co extension purchases.

What is included with custom coloring?

The listed custom-coloring price includes coloring for approximately 3–4 bundles and a closure or frontal. Additional bundles or hair pieces may require an additional charge. If applicable, an invoice will be sent for the remaining balance.

What type of hair color do you use?

Our custom coloring service uses ammonia-free, PPD-free and vegan color products, making this an option for clients who prefer or require these formulations.

How long does custom coloring take?

Please allow approximately 4 business days for the coloring process, in addition to the processing and shipping method selected for your order.

Will you contact me about my desired color?

Yes. We may contact you by email or text to confirm your desired shade, inspiration photo, color placement, or other details before completing your service.

How many bundles do I need for a full install?

This depends on the desired length and fullness. Generally, longer lengths may require additional bundles to achieve a fuller appearance. Styles with heavy anticipated layering styling we recommend 4 or more bundles. Any lengths above 24inches we recommend 4-5 bundles. Straight or Cambodian straight we recommend 4 bundles. Anything above 26 inches we recommend 5-6 bundles for fullness.

Can Naomi Hair Co extensions be colored?

All of our extensions can be professionally colored. We recommend having chemical services completed by an experienced stylist. Coloring or chemically altering the hair may affect its original texture or condition if not done properly or over processed.

How should I care for my extensions?

Proper maintenance can significantly improve the longevity of your extensions. Please remember raw hair is unprocessed and has not been manipulated like virgin hair so you have to treat it as if it were your natural hair in its natural state. Raw and virgin hair are high-quality human hair extensions that have not been heavily processed to change the natural structure of the hair. Because the hair is less chemically altered, it behaves much more like your natural hair. It can react to humidity, heat, product buildup, dryness, frequent styling, and improper maintenance.

Raw hair is typically the most natural form of extension hair, meaning the strands may have slight variations in texture, wave pattern, or color because the hair has not been chemically processed to create a perfectly uniform appearance. Virgin hair is also human hair with the cuticle intact, but it may be more consistently sorted or lightly processed depending on the collection.

Since these extensions are real human hair, they still require moisture and proper maintenance. Unlike your natural hair, extensions do not receive oils and nutrients directly from your scalp, so they can become dry if they are not properly conditioned and cared for.

For the best longevity, we recommend washing your extensions with a moisturizing, sulfate-free shampoo and conditioner, gently detangling from the ends upward, limiting excessive heat, and always using a heat protectant when styling. Avoid heavy oils, waxes, and excessive product buildup, as these can weigh the hair down and affect movement. Always allow for air drying instead of using heat to dry bundles .

When cared for properly, quality raw and virgin hair can be washed, styled, curled, straightened, and reused while maintaining its softness, movement, and natural appearance.

What payment methods do you accept?

Available payment options will be displayed securely at checkout.

Can I cancel my order after purchasing?

Orders begin processing shortly after they are received. Cancellation requests are not guaranteed once processing has started. Customized and custom-colored orders cannot be canceled once work has begun.

If you don’t see the answer to your question here, please contact Naomi Hair Co through our website contact form or the contact information provided on our website. Please include your order number when contacting us about an existing purchase. Our business email address is thenaomicollection@yahoo.com. We can also be reached by TEXT ONLY at (414)551-6168. No social media DM or contact inquires are accepted as forms of communication.