Shipping policy

Naomi Hair Co

Shipping Policy

Effective Date: 1/1/2026

Thank you for shopping with Naomi Hair Co. We are committed to processing and delivering your order with care and excellence.

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1. Order Processing

All orders are processed within 2–3 business days after payment confirmation.

Please note:

• Business days do not include weekends or holidays.

• Processing time is separate from shipping time.

• Orders may require additional verification to prevent fraud.

Naomi Hair Co reserves the right to cancel or delay orders flagged as high-risk or suspicious.

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2. Shipping Timeframes

Once your order has been processed, shipping typically takes:

• Standard Shipping: 3–7 business days

• Express Shipping 1–3 business days

Shipping timeframes are estimates and are not guaranteed. Naomi Hair Co is not responsible for carrier delays due to weather, holidays, or high shipping volumes.

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3. Shipping Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

Naomi Hair Co is not responsible for:

• Incorrect or incomplete addresses

• Orders delivered to the wrong address due to customer error

• Packages returned to sender due to incorrect address entry

If a package is returned to us, the customer is responsible for paying the reshipping fee.

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4. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Naomi Hair Co is not responsible for lost or stolen packages.

If your tracking information shows delivered but you have not received your package, please:

1. Check with household members or neighbors

2. Contact the shipping carrier directly

3. File a claim with the carrier if necessary

We are not liable for packages confirmed as delivered.

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5. Damaged Shipments

If your package arrives damaged, you must contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging

Failure to report damage within 48 hours may result in denial of the claim.

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6. Signature Confirmation

Naomi Hair Co reserves the right to require signature confirmation on high-value orders for fraud prevention purposes.

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7. International Shipping (If Applicable)

Customers are responsible for:

• Customs fees

• Import duties

• Taxes imposed by their country

Naomi Hair Co is not responsible for delays due to customs processing.

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8. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to reflect in the carrier’s system.